Privacy Policy

This Privacy Policy was last revised on October 20, 2016.
The information below explains the practices of Rachel’s Kitchen regarding the personal information we collect from you or about you whether on this site, through written or verbal communications with us, information collected when you visit one of our stores, or from other sources.

Personal Information We Collect
At every guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include:
your contact information; information related to your order, visit to a store; participation in our Preferred Guest Program; participation in a sweepstakes or marketing program; information related to the purchase and receipt of products or services; personal characteristics, payment information; guest preferences; marketing and communication preferences;
reviews and opinions about our stores and other types of information that you choose to provide to us or that we may obtain from third parties.

Use of Personal Information Collected About You
We use your personal information to provide the services you request from Rachel’s Kitchen. In addition, we may use your information to improve our services and ensure our site, products and services are of interest to you. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, and to conduct surveys, sweepstakes, prize draws, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging and postal mail.

How We Share Personal Information
We rely on service providers to provide certain products and services, such as to facilitate business functions and information technology operations, credit card billing, on-line ordering services, administering the Preferred Guest program, providing services in connection with our websites, communicating news and delivering promotional and transactional materials via email, direct mail, and online and mobile advertising; processing credit card transactions, professional services such as accounting, auditing and legal advice; administering guest surveys. Rachel’s Kitchen will disclose personal information to service providers in order to appropriately operate business functions for Rachel’s Kitchen.

We may use your personal information in many ways, including sending you promotional materials, and sharing your information with third parties so that these third parties can send you promotional materials. We may also supplement personal information that we have collected directly from you with other information that we obtain from third parties. We may also share your personal information with companies we have a relationship with that offer products and/or services.

In addition, we may also share your information when you participate in certain activities that are sponsored by third parties such as making specific requests for business information or participating in promotions or contests sponsored in whole or in part by a third party.

We may also take your personal information and make it non-personally identifiable, either by combining it with information about other individuals, or by removing characteristics (such as your name) that make the information personally identifiable to you. There are no restrictions under this Privacy Policy upon our right to aggregate or de-personalize your personal information, and we may use and/or share the resulting non-personal information with third parties in any way.

We may store personal information itself or such information may be included in databases owned and maintained by our affiliates, agents or service providers. We take what we believe to be reasonable steps to protect the personal information from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from RachelsKitchen.com may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information via the Internet.

Mobile and Location-Based Services
We provide mobile apps that can be downloaded to smart phones. These apps have a variety of functionalities that enhance the guest experience. In addition to providing services, our apps may collect personal and other information that will be used in accordance with this Statement. We provide a link to this Statement to customers prior to their downloading of any of our apps.

Our mobile apps may use your device’s Global Positioning System (GPS) technology and Bluetooth technology to provide you with relevant location-based information. We will abide by your device’s settings when accessing any geo-location data. To the extent any geo-location data is combined with personal information, that information will be treated as personal information in accordance with this Statement.

Links to Third-Party Websites
Our site and our mobile applications may contain links to third parties’ websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.

Other third-party websites include social media sites (such as Facebook, Twitter, and Yelp) on which Rachel’s Kitchen may have accounts or pages where you may be able to post information and materials.

If you provide information on third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.

Children’s Information
This site and the Rachel’s Kitchen Preferred Guest Program are not directed toward children under thirteen (13) years of age. Rachel’s Kitchen does not knowingly collect personally identifiable information from children under thirteen (13) years of age.

International Privacy Laws
If you are visiting our website or using one of our software applications from outside the United States, please be aware that you are sending information (including personally identifiable information) to the United States where our servers are located. We will hold and process your personally identifiable information in accordance with privacy laws in the United States and this Privacy Policy. Please note that privacy laws in the United States may not be the same as, and in some cases may be less protective than, the privacy laws in your country.

Purchase or Sale of Businesses
From time to time we may purchase a business or one or more of our businesses may be sold and your personally identifiable information may be transferred as a part of the purchase or sale. We may also, sell assign, or otherwise transfer such information in the regular course of business. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Additional Disclosures Required By Law
We will disclose personal information when we believe in good faith that such disclosures are required by law, including, for example, to comply with a court order or subpoena; to enforce our Terms of Use; enforce contest, sweepstakes, promotions, and/or game rules; to protect your safety or security; and/or, protect the safety and security of our web sites, us, and/or third parties, including the safety and security of property that belongs to us or third parties.

Changes and Updates
We reserve the right to amend this Privacy Policy at any time. If we do this, we will post the amended Privacy Policy on this page and indicate at the top of the page the date the Privacy Policy was last revised.

Contact Us
If you have any questions about this Privacy Policy or how Rachel’s Kitchen processes your personal information, please contact us by email at preferredguest@rachelskitchen.com or by postal mail to Rachel’s Kitchen Preferred Guest Program 9640 W. Tropicana #117 Las Vegas, NV 89147.